Privacy Policy

Information we gather

When you register we ask for identifying details: full name, date of birth, residential address, email address, telephone number, and a username. Under our licence conditions with the Curaçao Gaming Authority (CGA) we are also required to obtain verification documents — typically a government-issued photo ID, a recent proof of address, and evidence of ownership of the payment method used.

Financial information is recorded for every deposit, withdrawal, bonus credit, and adjustment on your account. We store the last four digits of a card, the issuing scheme, and the transaction reference; we do not retain full card numbers or CVV codes, which are handled exclusively by our PCI DSS compliant payment providers.

Technical information is captured automatically as you browse: IP address, approximate location derived from it, device type, operating system, browser build, referring page, and the pages and games you open. Chat transcripts, emails, and call notes from support contacts are retained alongside the account record.

Why we use it and on what basis

The primary purpose is contractual — we cannot open an account, settle a wager, or process a payout without processing the data above. A second purpose is legal compliance: anti-money-laundering monitoring, sanctions screening, age verification, and record-keeping obligations imposed by our regulator.

We rely on legitimate interests for fraud detection, bonus-abuse controls, platform security, and aggregated analysis of how the site performs. Behavioural signals are also reviewed as part of our player-protection duties so that potential gambling harm can be identified and acted on.

Direct marketing by email or SMS is sent only where you have given consent, and that consent can be withdrawn at any time through the preferences panel or the unsubscribe link in any message. Withdrawing marketing consent does not close your account or affect service messages such as withdrawal confirmations and security alerts.

Disclosure to third parties

We share data with a limited set of processors who act on our instructions: payment institutions, identity-verification bureaux, game content studios whose titles appear in our lobby, cloud hosting and backup providers, email delivery services, and analytics platforms. Each is bound by written agreement to confidentiality and to using the data solely for the agreed purpose.

Disclosure also occurs where compelled — to the Curaçao Gaming Authority, to law enforcement or financial-intelligence units under a lawful request, to auditors, and to our legal advisers in connection with a dispute. We do not sell personal information, and we do not disclose it to unaffiliated advertisers for their own commercial use.

Some of these providers operate outside your country of residence, including within the European Economic Area and the United States. Where information crosses a border, VegasNow Casino relies on approved transfer mechanisms such as standard contractual clauses and assesses the receiving jurisdiction's protections before the transfer begins.

Cookies, tracking, and analytics

Strictly necessary cookies keep you signed in, preserve your session across pages, balance load between servers, and defend against cross-site request forgery. These cannot be switched off without breaking core functionality.

Optional analytics and measurement cookies tell us which pages load slowly, where registration is abandoned, and which game categories are browsed most. Preference cookies remember your language, odds format, and lobby layout so settings persist between visits.

You can manage optional categories through the consent banner or reject them entirely from your browser settings. Blocking cookies at browser level may leave you repeatedly signed out and will prevent some deposit flows from completing.

Retention, security, and your rights

Account and transaction records are held for the period our licence requires — generally a minimum of five years after the account relationship ends — because regulatory audit and anti-money-laundering obligations survive account closure. Self-exclusion records are retained for as long as necessary to keep the exclusion effective.

Data in transit is protected by TLS encryption and sensitive fields are encrypted at rest. Access is granted on a least-privilege basis, is logged, and is reviewed periodically; staff handling customer records complete data-protection training before receiving access.

Subject to local law, you may request a copy of the data we hold, ask for inaccurate details to be corrected, object to certain processing, request erasure where no overriding obligation applies, or ask for your data in a portable format. Australian residents may also complain to the Office of the Australian Information Commissioner if they are dissatisfied with our response. We will verify your identity before acting on any request and will normally respond within thirty days.

Where to get help

• Data Protection Officer, VegasNow Casino — written requests via the privacy address published in the site footer
• VegasNow Casino customer support — live chat and email from within your account for routine access or correction requests
• Office of the Australian Information Commissioner (OAIC) — oaic.gov.au, for unresolved privacy complaints from Australian residents