Terms and Conditions

Licence, scope, and acceptance

VegasNow Casino operates under licence OGL/2024/164/0246 granted by the Curaçao Gaming Authority (CGA), and the conditions attached to that licence take precedence over any statement made elsewhere on this website or in promotional material.

We may amend these terms to reflect regulatory change, new products, or revised commercial arrangements. Material amendments are notified by email or by an in-account notice at least fourteen days before they take effect, and continued play after that date constitutes acceptance. If you do not accept a change, you may close your account and withdraw any cleared balance.

It is your responsibility to establish whether online gambling is lawful where you are located. Access from a restricted territory, or the use of a VPN, proxy, or similar tool to disguise your location, is a breach of these terms and may result in confiscation of winnings accrued through that access.

Accounts, verification, and security

Registration is limited to individuals aged eighteen or over acting in their own name and on their own behalf. One account is permitted per person, household, IP address, and device; duplicate registrations will be closed and the primary account retained.

All details supplied must be accurate and kept current. We are entitled to request verification documents at any time — including before a first withdrawal, following a significant win, or where transaction patterns warrant review — and to suspend play until those checks conclude.

You alone are responsible for the confidentiality of your login credentials and for any activity conducted through your account. Suspected compromise must be reported to support immediately. Accounts may not be sold, transferred, gifted, or shared, and third parties may not fund your account or receive your withdrawals.

Deposits, wagering, and payouts

Funds must originate from a payment instrument held in your own name. Withdrawals are returned to the original method wherever the provider permits it, which is a condition of our anti-money-laundering obligations rather than a commercial preference.

Bets are settled against results recorded by our game servers. Where a client display and the server record diverge — through connection loss, browser error, or interrupted animation — the server record governs. Rounds affected by a demonstrable malfunction are void and stakes are returned.

Withdrawal requests are processed within the timeframes published in the cashier once verification is complete. We may decline a payout where the balance arises from a technical fault, collusion, arbitrage between accounts, prohibited software, or any activity a reasonable operator would regard as abusive.

Accounts inactive for twelve consecutive months are treated as dormant. We will contact you at your registered email before any administrative dormancy fee is applied, and no such fee will reduce a balance below zero.

Bonuses and promotional offers

Every bonus carries its own published terms covering the qualifying deposit, the wagering multiple, the maximum stake while a wager requirement is live, game weightings, maximum cashout, and the expiry date. Those specific terms sit alongside this agreement and prevail where the two differ.

Games contribute to wagering at different rates, and some — typically low-volatility table variants and titles with a guaranteed-return mechanic — are excluded entirely. Placing a stake above the stated ceiling, or covering opposing outcomes to lock in a return, forfeits the bonus and any winnings derived from it.

Offers are issued to a person, not to an address or a device. Where we identify linked accounts collecting the same promotion, the bonus funds are removed from all of them and the accounts concerned may be restricted.

Liability, complaints, and governing law

The service is supplied on an as-available basis. VegasNow Casino is not liable for indirect or consequential loss, nor for interruption caused by maintenance, third-party outage, telecommunications failure, or events outside our reasonable control. Nothing in this clause excludes liability that cannot lawfully be excluded, including under the Australian Consumer Law where it applies.

Complaints should first be raised with our support team, which will acknowledge receipt within twenty-four hours and aim to resolve the matter within fourteen days. If the outcome is unsatisfactory you may escalate the complaint to the Curaçao Gaming Authority, quoting licence number OGL/2024/164/0246 and the reference supplied in our final response.

This agreement is governed by the laws of Curaçao, and the courts of Curaçao have jurisdiction over any dispute, without prejudice to mandatory consumer protections available to you in your country of residence. If a provision of these terms is found unenforceable, it is severed and the remaining provisions continue in force.

Where to get help

• VegasNow Casino support — 24/7 live chat and the help centre linked in the site footer
• Complaints escalation — the dedicated complaints address provided in our final written response
• Curaçao Gaming Authority (CGA) — external complaints body for licence OGL/2024/164/0246